NAID AAA Certified and Serving the Carolinas Since 1998

Terms of Service

These Terms of Service govern your use of the website located at https://recordsreduction.com/ and any related services provided by Records Reduction, Inc.

By accessing https://recordsreduction.com/, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Records Reduction, Inc.

We, Records Reduction, Inc., reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on August 28, 2026.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or "mirror" the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Records Reduction, Inc. provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorized advertising or spam;
harvest, collect, or gather user data without the user's consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Quotes, Estimates & Pricing

Rates published on this website — including per-pound shredding rates, per-page scanning rates, and per-item photo, slide, and tape pricing — are provided for general guidance and are subject to change without notice. Final pricing depends on volume, material type, access conditions, location, and turnaround, and is confirmed in a written quote.

Quotes are free and carry no obligation. A quote is valid only for the scope of work described in it. Material volumes, container counts, or page counts that differ materially from what was described may change the price, and we will tell you before proceeding. Any calculator or cost comparison tool on this website produces an illustrative estimate only, based on the figures you enter, and is not a quote or a guarantee of savings.

Service Terms

Services are performed subject to the written service agreement, work order, or accepted quote between you and Records Reduction, Inc. Where those documents conflict with these Terms of Service, the signed service agreement controls with respect to the services described in it.

You are responsible for confirming that the material you submit is intended for destruction and that you have the authority to authorize its destruction. Destruction is irreversible. We are not responsible for the loss of any document, drive, media, or item submitted for destruction, and you should retain copies of anything you may need before service is performed.

You are also responsible for removing items we do not accept. Certain materials cannot be processed at community shred events, including plastic binders, laminated documents, X-rays, and electronic waste. Some specialty materials are accepted only through scheduled service at our facility. If you are unsure, contact us before your service date.

Reasonable access must be provided at the service address for our vehicle and personnel. Where access is obstructed and service cannot be completed, a return visit may be billed.

Scanning services require no long-term contract, and you may discontinue scanning service at any time. Offsite storage material is retained per your instructions and retention schedule, and securely destroyed at the end of its retention lifecycle. A minimum job charge applies to photo and slide scanning as stated in our published pricing.

Certificates of Destruction

A Certificate of Destruction is issued after every shredding job, recording the date, location, and a summary of the materials destroyed. Hard drive destruction records include the serial number of each drive destroyed. These records document that destruction was performed; they are not a legal opinion regarding your compliance obligations.

Scheduling, Rescheduling & Cancellation

For community shredding events and scheduled purge service, the following applies:

Events are best booked four to six weeks in advance to secure the requested date and equipment.
One reschedule or cancellation is free with at least 48 hours' notice.
A $199 fee applies to a second reschedule of the same booking.
Same-day cancellations are billed as a completed visit.
Postponements due to severe weather are penalty-free.

We will make reasonable efforts to meet all scheduled service windows, but routes are subject to traffic, equipment, and weather conditions outside our control.

No Legal or Compliance Advice

The information provided on this website — including material about HIPAA, FACTA, SOX, GLB, retention schedules, and records management practices — is for general educational and informational purposes only and is not legal, regulatory, or compliance advice. Records Reduction, Inc. provides destruction, scanning, and storage services; it does not determine your retention obligations or certify your compliance. Always consult qualified legal counsel or a compliance professional regarding your organization's specific obligations. No content on this website creates a professional advisory relationship.

Third-Party Drop-Off Locations

Certain drop-off points referenced on this website are operated by independent third-party businesses and are not Records Reduction, Inc. offices. Those businesses set their own hours, policies, and terms, and we are not responsible for their operations. Hours and details listed on this website are provided as a convenience and may change without notice.

Intellectual Property

The intellectual property in the materials contained in this website is owned by or licensed to Records Reduction, Inc. and is protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Records Reduction, Inc. at any time.

Digitized files we produce from your documents, photographs, film, or media remain your property.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Records Reduction, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Records Reduction, Inc. or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Records Reduction, Inc. or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Records Reduction, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Records Reduction, Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Records Reduction, Inc. of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.

Text Message Communications

By submitting our forms and signing up for texts, you consent to receive text messages from Records Reduction, Inc. at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg and data rates may apply. Msg frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

If you have any problems with the messaging program, please reply with the keyword HELP for more assistance or call us at (704) 351-0949, and our team will help you. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent. Message frequency varies. If you have questions about your text plan or data plan, you can contact your wireless provider. For privacy-related questions, please refer to our privacy policy: recordsreduction.com/privacy.